LumaHash: Crypto Cloud Miner Privacy Policy
Effective Date: July 31, 2026
LumaHash: Crypto Cloud Miner (“LumaHash,” “the App,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Policy explains how we process, store, and safeguard information when you use the App and its associated cloud services.
1. About Our Services
LumaHash is a cloud-based tool for managing computing resources and viewing the operational status of cloud mining tasks.
The App does not offer digital asset trading, investment, wealth management, asset custody, or software wallet services. We are not involved in issuing, selling, or promoting cryptocurrencies or tokens.
LumaHash does not use your device’s processor, graphics card, or other local hardware to perform mining activities.
2. Information We May Process
We follow the principles of necessity and data minimization. We process only the information reasonably required to operate and support our services.
2.1 Information You Submit
When you create an account, request assistance, or provide feedback, you may submit:
Account details, such as your username and email address;
Information included in customer support inquiries, problem reports, or feedback.
2.2 Information Generated During Use
To maintain service security, diagnose technical issues, and support system reliability, we may automatically record:
Device model and operating system version;
App version and basic diagnostic information;
IP address, access time, and related network or access records.
This information is not used to conduct mining activities on your device.
3. Purposes of Information Processing
We may process information to:
Deliver and maintain cloud computing resource management and task-monitoring features;
Identify security risks and protect the reliability of the App and its cloud systems;
Diagnose technical problems and improve performance and user experience;
Respond to questions, feedback, and customer support requests;
Fulfill obligations under applicable laws and regulations.
We will not use your personal information for unrelated purposes without an appropriate legal basis.
4. Clarification of Our Business Scope
To prevent misunderstanding regarding the nature of LumaHash:
We do not provide investment advice, financial products, or profit guarantees;
The App does not function as a digital asset wallet or custody service;
We do not issue, sell, or market tokens or other digital assets;
The App does not use your device’s CPU, GPU, or other hardware resources for mining.
5. Disclosure of Information
We do not sell, rent, or trade users’ personal information.
Information may be disclosed only when reasonably necessary under the following circumstances:
You have provided clear authorization or consent;
Disclosure is required by applicable law, a court, or a competent regulatory authority;
Disclosure is necessary to protect the lawful rights, interests, or safety of the App, its users, or the public.
6. Data Retention and Security
User information is stored in server environments protected by appropriate security measures. We apply reasonable technical and organizational safeguards to reduce the risk of unauthorized access, disclosure, misuse, alteration, or loss.
Information is retained only for as long as necessary to achieve the purposes described in this Policy. Once it is no longer required, it will be deleted or otherwise appropriately handled in accordance with applicable law.
7. Your Privacy Rights
Subject to applicable law, you may:
Access, correct, or supplement your personal information;
Request account closure and deletion of related data, except where continued retention is legally required;
Stop using the App and its services at any time.
To exercise these rights, contact us using the email address provided below.
8. Children’s Privacy
LumaHash is not intended for children or minors. A minor generally means anyone under 13 years of age or below the minimum age established by applicable local law.
We do not knowingly collect personal information from minors. If you believe that a minor has submitted personal information without appropriate parental or guardian consent, please contact us. After verification, we will delete the relevant information as soon as reasonably possible.
9. Changes to This Policy
We may revise this Privacy Policy to reflect changes in our services, operational needs, or legal requirements. Any revised version will take effect on the date it is published. We encourage you to review this Policy periodically.
10. Contact Us
For questions about this Policy, our information-processing practices, or requests concerning your privacy rights, contact us at: